Colonial Mills Reviews

Colonial Mills has an overall rating of 3.4 based on 28 reviews. Customer feedback on Colonial Mills is mixed.

3.4/5.0

28 reviews

5 Stars

7

4 Stars

9

3 Stars

5

2 Stars

2

1 Star

5

All Colonial Mills Reviews (28)
RoyShreve
May 24, 2026
"Edges could be a little betterrr"
The rug is okay overall, but the edges look a bit uneven in a few spots. It’s not terrible or anything, I just expected it to be a little nicer for the finishhh.
Sheldon_schmatz01
May 23, 2026
"Stays in place way better than I thought it would"
I picked up a rug from Colonial Mills, and my biggest concern before it arrived was whether it was going to be one of those rugs that constantly slides all over the place on a wood floor. I’ve had a few like that before, and it gets annoying really fast when you’re always nudging it back into place. So far, though, this one has been surprisingly good. It does shift a little if my dog comes tearing through the room at full speed, but under normal everyday use it stays put much better than I expected. I may still get a rug pad for underneath just to make it feel extra secure, especially since it’s on hardwood, but even without one it feels a lot safer and more stable than other rugs I’ve owned. I’m taking off one star only because I wouldn’t call it completely slip-proof, but overall I’m happy with it...
hello_florence476
May 22, 2026
"Honestly felt overpriced for what I got"
The rug looks fine, I guess, but I couldn’t shake the feeling that it just wasn’t worth what I paid. For that price, I expected it to feel a lot nicer and more high-quality. Instead, it kind of left me feeling like I paid extra mostly for the brand name, which was disappointing.
john.Smith
May 21, 2026
"Way thicker than I thought!!"
I was surprised by how thick and comfy this rug feels under my feet!! It did take a little while to fully lay flat... but nothing too annoying. Overall, I’m really happy with it!!!
JillRowan_03
May 05, 2026
"Nice rug overall, from what I remember"
I remember being happy with this rug when it arrived. The quality felt solid and the colors looked really nice in the room. The only thing that stood out to me was that the edges were a little stiff for the first week or so, but they seemed to settle down after that. Overall, I’d say it’s a good rug.
bonnie_Turner79
April 27, 2026
"Frustrating site that felt more focused on selling"
I had a hard time using the site. I couldn’t find what I was looking for without clicking around way too much, and the whole thing felt more geared toward pushing purchases than actually helping customers. It gave me the impression they care more about getting money than making the experience easy
NumbersJohnson_33
April 06, 2026
"The rug was about the size I expected..."
The rug was about the size I expected, just not quite exact for my space. It still works, but I did have to adjust things a bit.
dorisjenkins2495
April 01, 2026
"Looks nice... but cleaning it is a pain!!!"
I really do like how this rug looks, but wow... keeping it clean has been way more annoying than I expected!! Dirt gets trapped in the weave, and even after vacuuming, it still feels like some of it just stays stuck in there??? I also tried spot-cleaning a tiny spill, and it still left a mark, which was frustrating. For the price, I thought it would be easier to maintain. It’s not terrible or anything... just not something I’d recommend for everyday use!!!
david_Bergmann92
March 23, 2026
"Braid looks even all the way around"
I’m really happy with this rug from Colonial Mills. I’d say after looking it over for about 5 minutes, the braid looks nice and even all around with no random thin spots or loose-looking sections. It also laid flat after a day or so. I was a little nervous ordering a rug online, but it ended up being pretty much exactly what I was hoping for. I’d definitely buy another one...
michaelperkins2925
March 21, 2026
"Nice feel, once it stops acting brand new"
It feels really good under my feet, which is kind of the whole point, so congratulations to it for doing its job. It was a little stiff at first, but after some use it softened up nicely
YAZZIE
March 16, 2026
"Returning it was such a hassle"
I tried to return a rug I ordered from colonialmills.com and it turned into way more of a headache than I expected. I figured it would be a simple return, but the replies were slow, the instructions weren’t super clear, and then I found out I had to pay for the shipping back myself, which was frustrating. By the time everything was finally wrapped up, I was just over it. Maybe other people have had better luck, but I don’t see myself ordering from them again
SaraWhaley
March 09, 2026
"Perfect rug for life with my messy dog"
I picked up a braided rug for the living room, and my dog immediately decided it was his new favorite spot. it’s been great so far. It doesn’t slide around much, the fur shakes out easily, and the colors do a nice job hiding all the random paw marks. Happy with it!
williamlehman0097
February 27, 2026
"Really nice looking rugs"
I ordered from Colonial Mills mostly because the designs finally felt a little different from the endless sea of rugs I kept scrolling past. When it arrived, I was relieved in the most dramatic way because the colors looked so good in person, soft, not screaming for attention, but somehow making the whole room feel instantly more pulled together.
I also love that it has that handmade, cozy kind of look without feeling dated or too old-fashioned. It ended up matching my space better than I expected, which felt like a small home decor miracle. The site was easy to browse too, so the whole thing was painless.
christinebyrant1305
February 26, 2026
"I ended up checking this out after a..."
I ended up checking this out after a friend recommended it, and overall it was fine. Customer service did get back to me and answered my question clearly, but it took a bit longer than I was expecting. Nothing major, I just would’ve appreciated a quicker first response.
JaneLloyd
February 26, 2026
"Delivery showed up when expected"
I ordered a rug and wasn’t totally sure how smooth the delivery would be. I was kind of expecting maybe a delay or having to keep checking the tracking, but it actually arrived on the day they said it would. No hassle or anything weird, so I’m happy with it.
Rosanna_boutin99
February 25, 2026
"Not as comfy as I expected"
I thought this would feel softer under bare feet, but it’s rough and not comfortable to walk on. I feel a bit misled because I was expecting something much nicer for everyday use...
Gordon.wright
February 22, 2026
"Lays flat pretty much right away..."
Lays flat pretty much right away, which was nice. Didn’t have any curled corners or weird bumps after putting it down.
Giving it 3 stars because the color looked a little different than expected, and it feels thinner than I thought it would. Still okay overall, just not super impressed.
michaelhenke0951
February 15, 2026
"I ordered a braided rug from Colonial..."
I ordered a braided rug from Colonial Mills the craftsmanship is impressive. The stitching is tight, it has a nice weight to it, and it just feels like one of those rugs that’s going to hold up for a while, you know...

The colors were close to what I saw online too, maybe a little softer once it was in the room. It did take a few days to fully flatten out, but that wasn’t really a problem. Kind of expected with a rug like this anyway...

I’m giving it 4 stars mostly because the price felt a little high to me. But at the same time, you can tell it’s not some cheap rug that’ll fall apart after a season, so... I’m happy with it overall.
olimpia_Flipp89
February 13, 2026
"I bought a rug from Colonial Mills and..."
I bought a rug from Colonial Mills and I’ve been really pleased with it so far. I was specifically looking for something made in the USA, so that was a big reason I chose this one. Once I got it in the room, I liked it even more, it feels sturdy underfoot and looks great with the rest of our decor.
CharlesKlein_23
February 04, 2026
"My order arrived a bit quicker than I..."
My order arrived a bit quicker than I was expecting, which was a nice surprise. The box was in good shape when it showed up. Tracking could’ve been a little more accurate, but everything worked out fine in the end

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